Privacy & Security

Cricketcx Privacy Policy — Your Data is Safe with Us

Cricketcx keeps your personal information completely confidential. Everything about how data is collected, used, and protected is clearly outlined here.

Last updated: January 2026
Our Commitment
  • Your Data Is Never Sold
  • SSL Encryption Secured
  • No Third-Party Sharing
Data Collection Policy

Only the information that is necessary is collected. No unnecessary personal data is ever requested.

SSL Encryption

All transactions and data are secured with 256-bit SSL encryption — the same standard used by banks.

Personal Control

You have the full right to request access to, correction of, or deletion of your personal data.

No Data Selling

Your email, phone number, or any other personal information is never sold or transferred to third parties.

Cookie Policy

Cookies are used solely to improve our services and enhance your experience.

Data Minimization

We only retain the data necessary to provide our services — nothing more.


Section 01
Introduction & Scope

Protecting user privacy is one of cricketcx's top priorities. This privacy policy explains what information we collect when you use the cricketcx platform, why we collect it, how we use it, and how we keep it secure.

This Privacy Policy applies to the cricketcx website, mobile app, and all related services. By creating an account or using the platform, you agree to this Privacy Policy.

We believe your data belongs to you. cricketcx only collects what's necessary to deliver our services, and protects it with the highest level of security.

This policy may be updated at any time. For significant changes, you will be notified in advance at your registered email address.

Section 02
What Data We Collect

Cricketcx collects information from you at various stages. The table below outlines the types of data collected and the reasons for doing so:

Data Type Example Collection Point
Identity-Related Name, date of birth, national ID number Registration & KYC
Contact Information Email, mobile number, address Registration
Financial Information Payment methods, transaction history Deposit/Withdrawal
Device Information IP address, browser, OS In platform usage
Gaming Data Betting history, win/loss records In betting activities

Automatically collected data includes cookies, session data, and page visit logs. This information is used to improve platform performance.

Section 03
Purpose of Data Use

Cricketcx uses the information it collects for the following specific purposes:

  • Account Management: To create, manage, and secure your account.
  • KYC Verification: To verify age, identity, and address in order to maintain platform security.
  • Transaction Processing: To process deposits, withdrawals, and payments.
  • Customer Support: To resolve your issues and answer your questions.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences.
  • Legal Compliance: To comply with applicable laws and regulations.

Your data is never sold to advertising companies or data brokers. cricketcx strictly limits how data is used.

Section 04
Data Retention & Duration

Cricketcx stores your data on secured servers. Retention periods vary depending on the type of data and applicable legal requirements:

  • Active account data: retained for as long as the account remains active.
  • Transaction records: retained for up to 5 years as required by law.
  • KYC documents: 3–5 years after account closure.
  • Support chat history: 2 years.
  • Cookies & session data: until session ends or up to 30 days.

After the specified retention period, data is securely deleted or anonymized. Certain data may be kept longer where required by legal obligations.

Section 05
Data Sharing Policy

Cricketcx does not generally share your personal information with anyone. However, limited sharing may occur in the following circumstances:

  • Payment Processor: Only the information necessary to complete the transaction.
  • KYC Partner: Licensed third parties for identity verification.
  • Legal Authority: Under a valid court order or government directive.
  • Fraud Prevention: With industry-standard anti-fraud organizations.

In the cases outlined above, third parties receive data solely for specific purposes and are legally obligated to comply with cricketcx's privacy policy.

In the event of a business merger or acquisition, your data may be transferred to the new entity, though the terms of this privacy policy will continue to apply.

Section 06
Cookies & Tracking Technologies

Cricketcx uses cookies and similar technologies on its website and app. Cookies are small files stored in your browser.

Cookie Types Purpose Duration
Essential Cookies Login Sessions & Security Until end of session
Functional Cookies Remembering language and preferences 30 Days
Analytics Cookies Traffic & Usage Analytics 90 days

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Section 07
Your Rights

You have the following rights over your personal information:

Right to Access
You can find out exactly what information we hold about you.
Right to Rectification
You can correct any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Object
In certain cases, you may object to the processing of your data.
Right to Portability
You can receive a copy of your data in a portable, machine-readable format.
Right to Restriction
In certain circumstances, you may restrict how your data is processed.

To exercise these rights support@cricketcx.biz, send us an email. We'll do our best to respond within 30 days.

Section 08
Security Measures

Cricketcx uses industry-standard security technologies to protect your data:

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Two-Factor Authentication (2FA) — for account login.
  • Firewall and DDoS protection — for server security.
  • Regular security audits — conducted by third parties.
  • Encrypted database — for stored data.

While we employ the highest level of data protection technology, no system is 100% secure. If you notice any suspicious activity, please contact us immediately.

Never share your password with anyone. cricketcx will never ask for your password via email or phone.

Section 09
Third-Party Services

The cricketcx platform integrates certain third-party services, such as payment gateways and analytics tools. These services operate under their own privacy policies.

  • Payment processors (Mobile Pay, Nagad, Rocket) — transaction data only.
  • KYC verification services — for identity confirmation.
  • Web analytics — to monitor site performance.

Cricketcx has no direct control over the privacy policies of these third parties. We recommend reviewing their individual privacy policies before using their services.

Section 10
Contact & Complaints

For any privacy-related questions, complaints, or data deletion requests, please get in touch with us:

  • Email: support@cricketcx.biz
  • Response time: typically within 24–72 hours.
  • Support is available in both Bengali and English.

Your concerns are taken seriously and we work to resolve them as quickly as possible. To learn more Terms & Conditions and Responsible Gaming View page.

This privacy policy was last updated in January 2026. You will be notified of any future changes via your registered email address.


Play in a Safe Environment at cricketcx

Your data is secure, your privacy is guaranteed — open an account today.

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